About Our Products
What types of swimwear do you offer?
We offer a wide range of swimwear including Boardies, Briefs, Jammers, Kneelength Swimwear, and more for men, women, boys, and girls. We also provide accessories like goggles, fins, and hats.
Do you have swimwear for children?
Yes, we have a dedicated section for Boys and Girls Swimwear, including Deck Parkas and Coats, Swimwear, and Learn To Swim products.
Are your products suitable for competitive swimming?
Absolutely! Our Jammers and Briefs are designed to meet the needs of competitive swimmers, offering both comfort and performance.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to make changes or cancel your order.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for certain remote areas in Asia.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
Returns & Exchanges
What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition and packaging. Visit our Returns & Exchanges page for more details.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange.
Customer Support
How can I contact customer support?
You can reach us at [email protected] for any questions or concerns.
What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM PST.
Account Management
How do I create an account?
You can create an account during the checkout process or by visiting our registration page.
I forgot my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password” link on the login page.